Terms of Service

These Terms govern your use of Woforo (the "Service"), provided by Jiva Creative, LLC. By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

1. Who can use Woforo

You must be at least 18 years old to register an account. The Service is intended for use by parent-teacher organizations, school staff, and adults acting on behalf of school communities. Children under 13 do not create accounts; see our Privacy Policy for details on COPPA compliance.

2. Accounts and tenants

Each PTSA / school community is a separate "account" on the platform. The first registered user becomes the Owner and may invite other users to join. Owners are responsible for maintaining accurate roster data, granting appropriate roles, and removing access when volunteers leave.

You agree to keep your password secret, to enable two-factor authentication when prompted, and to notify us promptly at security@woforo.com if you suspect your account has been compromised.

3. Acceptable use

You agree not to:

• Use the Service to send spam, scams, or messages unrelated to your school community
• Attempt to access another account, scrape the platform, or interfere with its operation
• Upload illegal, harassing, or sexually explicit content
• Use the Service to discriminate against members of your community or solicit on behalf of unrelated organizations

4. Subscriptions and billing

Some features require an active paid subscription. Subscription tiers, pricing, and trial periods are described on our pricing pages. You authorize Woforo to charge your designated payment method on a recurring basis until you cancel.

You can cancel any subscription from your account settings. Cancellation takes effect at the end of the current billing period; we do not provide pro-rata refunds for partial periods except as required by law. Funds raised by your PTSA through the Service flow directly to your Stripe Connect account; Woforo charges a small platform fee disclosed in your settings.

5. Content ownership

Your school community owns the data you upload: rosters, posts, messages, photos, and so on. You grant Woforo a limited license to host, transmit, and display that data as required to operate the Service. We do not sell, rent, or repurpose your data.

6. AI features

Some optional features (e.g., draft assistance, roster import parsing) use third-party large language models. Content you send through these features is processed by the provider per their terms; we do not allow providers to train on customer data. AI-generated content is provided for your convenience and we don't warrant accuracy — review before publishing.

7. Termination and data deletion

You may delete your account at any time from your settings. When you delete, we soft-delete your account immediately and hard-purge it after the retention window defined in your account settings (default 30 days). Financial records may be retained longer to satisfy tax and accounting requirements. We may suspend or terminate accounts that violate these Terms after notice except in cases involving abuse, where we may act immediately.

8. Disclaimers

The Service is provided "as is." We don't warrant that it will be uninterrupted, error-free, or meet every need. To the maximum extent allowed by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent allowed by law, Woforo's total liability for any claim arising out of or related to the Service is limited to the amount you paid us in the twelve months preceding the claim, and we will not be liable for indirect, incidental, special, or consequential damages.

10. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute that can't be resolved informally must be brought in the state or federal courts located in San Francisco County, California.

11. Changes

We may update these Terms. Material changes will be announced inside the app and emailed to account holders at least 14 days before they take effect. Continuing to use the Service after the effective date means you accept the new Terms.

12. Contact

Questions? Email hello@woforo.com.